Terms and Conditions


Once the customer has provided approval in writing, either via email or in person with a signature on the job packet, customer is required to pay a 50% non-refundable deposit of the quoted order price. Laurisha Jewellery’s receipt of the approval and deposit indicates the customer’s acceptance of both the description of the Custom Order and its quoted price.

Please allow 4 to 8 weeks for custom orders to be completed.

Once the final payment for the Custom Order has been received by Laurisha Jewellery, the customer can collect the item or delivery will be arranged.


Laurisha Jewellery is guided by the Australian Competition and Consumer Commission www.accc.gov.au and the Qld Government Department of Fair Trade https://www.qld.gov.au/law/fair-trading

Please choose carefully, custom made jewellery cannot be returned or refunded.  All items are made to order therefore exchanges or returns are not offered for change of mind.

Laurisha Jewellery can however make minor changes to your design, within reason, even after we have started making your piece.

If you are unhappy with the workmanship provide by Laurisha Jewellery, all efforts will be made to fix the piece within reason.


Laurisha Jewellery covers the cost of reasonable repairs under faulty materials for the first ten years after purchase of any Laurisha Jewellery items. If a jewellery piece shows signs of improper care or is damaged in a way resulting other than normal wear and tear, Laurisha Jewellery is willing to assist to fix the piece. Regular six month clean and checks are required to ensure the longevity of your piece. An estimate of the repair can be given prior to the repair taking place. Any necessary repair of all pieces will be assessed by the owner of Laurisha Jewellery on a case by case basis.

If another jeweller undertakes work on a piece custom made and designed by Laurisha Jewellery, including resizing or repairs, this warranty will be voided. Laurisha Jewellery encourages each client to return the piece to Laurisha Jewellery for repairs and resizes. Laurisha Jewellery will not take any responsibility for repairs or resizes undertaken by other jewellers.

Loose diamonds, coloured stones and pearls cannot be returned, and an order cannot be cancelled once a deposit has been paid. All cancellations will forfeit the deposit.

Laurisha Jewellery may be able to exchange the diamond, stone or pearl for you; however, this will be at the discretion of the owner and will be assessed on a case by case basis.


We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece made by Laurisha Jewellery.

Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner’s expense.


We currently accept payments by Visa, MasterCard and American Express (surcharges apply), bank deposit, ZipPay and afterpay. Bank transfers are required to be cleared into Laurisha Jewellery account before releasing the product. By using credit card upon receipt of purchase, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of the credit/debit card rejects authorisation of payment to Laurisha Jewellery, we will not be held liable.


All products sold at Laurisha Jewellery include GST.


All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into the Laurisha Jewellery Site and In-Store, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trade names, service marks, copyrights or otherwise protected property of Laurisha Jewellery, or used under license or otherwise, and all rights thereto are specifically reserved.

You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by Laurisha Jewellery (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.


The Laurisha Jewellery Site may contain links to websites and resources on the Internet that are unrelated to us and which are owned and operated by third parties (“Third-Party Sites”). Laurisha Jewellery does not make any representations or warranties about any Third-Party Sites you may access through the Site. These links are provided solely as a convenience to you and do not constitute an endorsement by or imply that Laurisha Jewellery sponsors, is affiliated or associated with or otherwise recommends, certifies or endorses any Third-Party Sites. We are not responsible for the contents of or any products or services offered on any Third-Party Sites. You must make your own independent decisions regarding your interactions or communications with any other website. Material available on or through Third-Party Websites may be protected by copyright and the intellectual property laws of Australia and/or other countries. The terms of such third-party sites, and not the terms and conditions of this Agreement, govern your use of that material.


Laurisha Jewellery attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors in Laurisha Jewellery advertising and on the Laurisha Jewellery website. We reserve the right to make corrections and changes without notice. Your use and browsing of, and any reliance by you upon the Laurisha Jewellery Site is at your own risk and you assume responsibility associated with the Site, provided “AS IS.” Laurisha Jewellery disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose.

Laurisha Jewellery does not warrant that the Laurisha Jewellery Site, content, materials or services will be timely, secure, uninterrupted or error free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.

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